IT really is Better at the Beach.Grand Villa Casino in Burnaby is celebrating the arrival of Grand Neptune Seafood Restaurant earlier this month.

I wish I could rate it zero stars, but I am hoping others won't bother to go here and be subject to an apathetic at best staff, if not downright hostile. All of the line chefs get irritated if you ask questions or want something other than the way it is displayed. He sulked and complied but then when my back was turned grumbled to a coworker who loudly said 'i've never heard that before!' When I called her on it and mentioned she might want to wait till the customer was out of earshot, she did not apologize, but reiterated that my request was alien to her. I asked which I have many times at Chinook Winds to have the eggs taken from a back up dish that was safe. These people find it breakfast food and think it is a good place to put eggs next to. The horrible experience stemmed from my need to not eat items placed near steaming shell-fish. Don't CHANGE the way your employees communicate with the customer, enable the bad service. After an intense plea without being angry or agitating they finally let me go. They surround me in my chair and inform me that a complaint has been filed on me from the Keno person. About 20 minutes later two security guards track me down because of my PLAYERS card. She ran to the phone and refused to serve me that game.

Frustrated, I crumpled the ticket and placed it on the counter next to me. After writing my ticket twice and then found out I didn't have the funds for two games I asked her to just play for one. In Keno, if there are ANY changes to an existing ticket or if you don't want a number and you cross it out, you have to write a new one. A horrible experience today with Keno and Buffet.

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